basa.8 Privacy Policy

01Who We Are

basa.8 is an online betting and gaming platform operating at basa8.today, serving players primarily in Bangladesh. We offer sports betting, live casino games, virtual games, and related services. When this Privacy Policy refers to "basa.8", "we", "us", or "our", it means the operator of the basa.8 platform.

This Privacy Policy applies to all personal data collected through the basa.8 website, mobile browser experience, and the basa.8 app. It covers data collected during registration, during gameplay, during payment transactions, and through any communication you have with our support team.

02Data We Collect

basa.8 collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third parties involved in payment processing or identity verification. Here is a breakdown of the categories of data we collect:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

03How We Use Your Data

basa.8 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your data are:

• Account management: To create and maintain your basa.8 account, verify your identity, and manage your login credentials securely.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, betting markets, and features available on basa.8, and to personalise your experience where appropriate.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the basa.8 platform.
• Regulatory compliance: To meet our obligations under applicable licensing conditions, including identity verification and transaction reporting requirements.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support, and to apply any self-imposed limits or exclusions you have requested.
• Marketing communications: To send you promotional offers and updates about basa.8, where you have given consent or where we have a legitimate interest in doing so. You can opt out at any time.
• Platform improvement: To analyse usage patterns and technical performance in order to improve the basa.8 platform for all players.

04Legal Basis for Processing

basa.8 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil our obligations to you under the basa.8 Terms and Conditions — for example, processing your deposits and paying out your winnings.
• Legal obligation: Processing is required to comply with applicable laws and licensing conditions — for example, identity verification and anti-money laundering checks.
• Legitimate interests: Processing is necessary for basa.8's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
• Consent: For certain processing activities, such as sending marketing emails or using non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05Data Sharing

basa.8 does not sell your personal data to any third party. We share your data only where it is necessary to operate the platform, comply with legal obligations, or protect the security of the basa.8 service. The categories of third parties with whom we may share your data are:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents and personal details to verify your age and identity as required by our licensing conditions.
• Game providers: Where you play games provided by third-party studios — such as MT Live — those providers may receive gameplay data necessary to deliver the game. They do not receive your financial or full identity data.
• Regulatory and law enforcement authorities: basa.8 may be required to disclose your data to regulators, law enforcement agencies, or courts where required by law or a valid legal order.
• IT and security service providers: Companies that provide hosting, cybersecurity, and technical infrastructure services to basa.8 may have access to data as part of their service delivery. They are contractually bound to process data only on our instructions.

06Cookies & Tracking

basa.8 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit basa.8.

The types of cookies used on basa.8 are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and previously visited game categories. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how players use basa.8 — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised where possible.
• Marketing cookies: Used to track the effectiveness of promotional campaigns and to avoid showing you the same offer repeatedly. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using basa.8, but some features may work less smoothly.

07Data Retention

basa.8 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for the period required by our licensing conditions, typically 5 years after the end of the business relationship.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Analytics and usage data: Aggregated and anonymised data may be retained indefinitely for platform improvement purposes. Identifiable usage data is deleted or anonymised after 12 months.

When data is no longer required, basa.8 deletes it securely or anonymises it so that it can no longer be linked to you as an individual.

08Data Security

basa.8 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and basa.8 is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using basa.8.
• Access controls: Access to personal data within basa.8 is restricted to staff and systems that genuinely need it. All access is logged and audited.
• Password security: Passwords are stored using strong one-way hashing algorithms. basa.8 staff cannot see your password and will never ask you for it.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access or suspicious behaviour, and flag anomalies for review.
• Regular security reviews: basa.8 conducts periodic security assessments to identify and address vulnerabilities in the platform.

Despite these measures, no online platform can guarantee absolute security. If you suspect your basa.8 account has been compromised, contact our support team immediately via live chat so we can take action to protect your account.

09Your Rights

As a basa.8 player, you have a number of rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or by emailing [email protected].

basa.8 will respond to all valid data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain for anti-money laundering or licensing compliance purposes.

10Children's Privacy

basa.8 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we conduct additional checks where there is any doubt about a player's age.

If basa.8 discovers that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. Any funds deposited by a minor will be returned to the payment source after verification.

11Policy Updates

basa.8 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your data, basa.8 will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how basa.8 protects your privacy.

Continued use of the basa.8 platform after any update to this Privacy Policy constitutes your acceptance of the revised version.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way basa.8 handles your personal data, please get in touch with us using any of the following methods:

• Live chat: Available 24/7 directly on the basa.8 platform — the fastest way to reach us.
• Email: [email protected] — for written enquiries and formal data rights requests.

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the 30-day response window applies as described in Section 9.